⬤ Service Management Software ⬤ Microsoft Dynamics 365 for Operations ⬤
Oil industry

Increase service efficiency, quality, & satisfaction

Service Management

Make equipment service and maintenance profitable and customer-centric

Service Management Software

Equipment-driven companies in today’s marketplace consider service and maintenance as part of a profitable business model. This holds true for dealerships as well as for rental, leasing, and professional services firms. Service Management software for managing equipment lifecycles, resources, transport, and related service areas is part of everyday business, whether you’re maintaining rental assets or handling after-sales contracts and warranties.

DynaRent Service Management Software is designed to help you get the most from equipment and improve customer retention. Our Service Management software can meet end-to-end service needs for diverse industries, including planning, execution, resource and parts management, and final invoicing. We harness the latest technologies so that you’re the company with agility to meet new expectations and equipment service innovations—for example, mobility platforms that let field techs receive and execute work orders, customer documentation, and real-time workflow directly from DynaRent in Dynamics 365 for Operations (and Microsoft Dynamics AX). At the same time, you can count on intuitive, graphical ease and efficiency for scheduling and supporting the entire equipment life cycle. Internal and external equipment can be maintained in and outside of your workshop. Preventive and seasonal maintenance plans decrease the downtime of the equipment.

DynaRent delivers a modular design that lets you select the solution or solutions you need now, and then add capabilities at any time. All modules integrate fully with Dynamics 365 for Operations (and Microsoft Dynamics AX) from the start to work as part of a tailored ERP system. Our approach eliminates the need for multiple implementations and overlapping functionality, saving time and money. At the same time, we combine the simplicity of standardization and the ability to quickly meet changing business and industry needs.

Service Management Software

Challenges

Choose DynaRent and resolve key challenges for equipment industries:

Challenge

Reduce equipment maintenance time and cost with optimal service efficiency

Challenge

Increase all aspects of service department efficiency

Challenge

Equip your mobile workforce to access adata anywhere, using any device

Challenge

Leverage the Internet of Things to monitor equipment and service 24/7

Challenge

Gain complete financial and operational insight for all equipment

Challenge

Ensure you procure the right equipment at the right time

Challenge

Use proactive insight to forecast resource planning needs

Challenge

Forecast spare parts replenishment well in advance

Functional Areas

DynaRent Service Management:

Graphical Service Planning

Manage planning and scheduling tasks using a graphical planning dashboard with drag-and-drop functionality and system-wide updates. Assign optimal resources and materials with instant overviews, drill-back tools, and prompts for availability, skills, inventory, location, and more.

Close

Service Level Agreements

Work with standard agreements or easily tailor details so that you have all information in place for work order completion requirements and time frames.

Close

Preventive Maintenance

Auto-generate work orders triggered by time-based (periodic/forecasted) or consumption-based variables that align with scenario and maintenance plan. variables) Set up batch jobs for time-based maintenance. Enable auto or manual registration of meter values for consumption.

Close

Material Resource Planning

Increase “first-time fix” and reduce storage and replenishment costs. Based on flexible setup per product/product group and transactions such as production, work orders, purchase, and sale, you can efficiently reserve and order materials, including transport across depots.

Close

Spare Part Management

Master Resource Planning in Microsoft Dynamics automatically creates purchase forecasts, so you can monitor inventory and know what needs to be in stock to complete work orders.

Close

Corrective Maintenance

Using MRP tools, configure preventive or pre-emptive maintenance to minimize unpredictable service requests, and quickly generate ad-hoc work orders with assurance that all information stays within your business system and customer records.

Close

Work Order Management

Quickly generate pre-defined or tailored work orders for routine and value-add service, warranty, repair, and delivery. Eliminate paper trails and errors with auto-triggers, workflows, configurable association of forms with customer records, and centralized data that ensures all variables impacted are reflected across your system.

Close

Warranty Management

For repair or maintenance work order execution that’s covered within warranty, you can initiate a separate process for vendor or manufacturer claims.

Close

Delayed Maintenance

Automated, configurable prompts and alerts ensure timely, relevant execution for service and maintenance tasks that are registered to equipment but delayed due to issues such as time constraints, not urgent status, spare parts availability, and others.

Close

Mobile Field Services

Remote field techs use preferred devices for work orders, customer documents, and changes received in real time from DynaRent. Features include configurable workflows and screens, offline/auto sync, drag-and-drop across DynaRent and devices, readiness for IoT, M2M, and augmented reality.

Close

Pre-emptive Maintenance

Support pre-emptive service and maintenance by incorporating the Internet of Things into DynaRent mobile service capabilities.

Close

Third party and vendor management

Leverage the same service and maintenance processes used for equipment you own to manage third-party/leased or sub-rented equipment. Provide well-documented, efficient services that integrate with DynaRent Equipment Management, ensuring complete coverage across lifecycles.

Close

Key Benefits

DynaRent for Microsoft Dynamics
Unified Innovation

  • 1. Work with graphical, interactive overviews of all equipment across locations
  • 2. Improve service efficiency with proactive insight
  • 3. Send and receive data and workflows anywhere, on any device
  • 4. Ensure timely, accurate execution with graphical planning tools
  • 5. Equip employees for excellence with role-based data and intuitive UI
  • 6. Speed implementation and setup with DynaRent and Dynamics integration
  • 7. Collaborate 24/7 and expand IT channels with open-platform integration
  • 8. Quickly create reports and analyses that help your equipment-driven business
  • 9. Incorporate the Internet of Things and transform efficiency and utilization
  • 10. Eliminate paper trails and errors with automated communications management
Logo PNO

 

Download whitepaper
Service-Management-FS-General.pdf

About us

Why HiGH Software

industry specialist

Industry Specialist
Our expertise spans many equipment-driven industries.

innovator

Innovator
DynaRent future-facing technologies sustain our award as most innovative Dynamics ISV solution.

Customer-interaction

Customer-Focused
Our collaborative approach ensures our innovations focus on relevant, flexible capabilities.

Give us a call: +31(0)20 640 3413 or send a request for more information.