Mobile Field Service of DynaRent integrates with Dynamics
DynaRent Mobile Field Service Solution

Ready for IoT, M2M, AR, 3D and more

Mobile Field Service

Mobile Field Service. Increase first-time-fix by increasing mobile efficiency

Mobile Field Service software for Dynamics 365 for Finance and Operations (and Microsoft Dynamics AX)

Mobile field service software has become essential to equipment-driven rental, leasing, and services industries. Mobile field solutions can help companies manage all types of maintenance and customer documentation remotely. Technologies such as the Internet of Things (IoT) and assisted service innovations like Augmented Reality and 3D are also becoming part of the solutions landscape. There are many mobility software options available, but if you’re using or considering DynaRent for Microsoft Dynamics, we can offer a solution that connects field operations, customer-facing communications, and back office processes across a multi-location enterprise.

DynaRent Mobile extends DynaRent into the field with end-to-end workflows tailored to specific roles, industries, and business practices. From initial work order through delivery of customer documents, techs can execute flawlessly, with changes and updates flowing seamlessly across devices and Microsoft Dynamics 365 for Finance and Operations (and Microsoft Dynamics AX). You’ll improve first-time fix rates, cash flow, service quality, equipment usage, with speed and accuracy that’s paper-free and always aligned with all records in Microsoft Dynamics. Count on smooth transport and delivery with turn-by-turn directions and TomTom integration. Planners and project managers can also leverage DynaRent Mobile for complete insight and drag-and-drop change management.

Built on the PowerApps Platform, DynaRent Mobile integrates fully with DynaRent in Dynamics 365 for Finance and Operations (and Microsoft Dynamics AX). Cross platform compatibility ensures you can run it on any Android or IOS device. DynaRent Mobile offers a fast start with simple download to devices and login. It’s available on premise and via the cloud, and is ready to incorporate technologies such as IoT, M2M, AR, 3D and more.

Mobile Field Service

Challenges

Top Mobility Challenges for Equipment-Driven Rental and Services

Challenge

Manage changes to service scheduling without disruption operations

Challenge

Reduce workload for employees in the field

Challenge

Ensure mobile employees receive and execute accurate tasks and communications with clear workflows

Challenge

Enable field staff to work offline with the latest system information

Challenge

Reduce paper trails and errors with digital documentation and workflow

Challenge

Enable planners and field staff to work with a shared, role-tailored user experience

Challenge

Conect planners, drivers, and field resources with 2-way communication

Challenge

Use IoT, 3D, AR, and M2M to monitor and analyze equipment and resource performance

Functional Areas

DynaRent Mobile for Microsoft Dynamics 365 for Operations and Dynamics AX

Mobility Platform and Connector

The PowerApps Platform extends DynaRent Mobile to any device. The DynaRent Connector interfaces with the platform and mobile devices, and can easily be adjusted to meet industry, business, and resource needs for mobile processes.

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Integration with Microsoft Dynamics and DynaRent

Field techs use preferred devices for work orders, customer documents, and changes received in real time from DynaRent. They can access full maintenance history, upcoming maintenance, equipment and spare parts records, and more directly from DynaRent. Standard Microsoft Dynamics 365 for Operations and Dynamics AX users can also access DynaRent Mobile information.

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Planning Overviews

Planners working in DynaRent can access status for tasks that are being executed 24/7, so they proactively manage changes, and plan upcoming service and maintenance with full insight.

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Workflow templates

Standard templates are available for field service engineer, truck driver, and crane driver.

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Workflow Configurator

Configure mobile processes to meet your industry and role needs for step-by-step execution. Create new workflows and store as templates.

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Action Management

Set up triggers to initiate and manage workflows. Flexible automation sharply reduces manual input and errors, and takes users to the right “next step” even for tasks with complex dependencies.

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Paperless Processes and Documents

Speed execution and eliminate lost or scattered information. TomTom digital records sync automatically with records in Microsoft Dynamics.

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Customer Communications

Configure triggers to auto-send documents via email to customers, partners, or suppliers, including approvals, status, invoices, and notices for completions, delays, or requests.

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Optimal First-Time Fix

Real-time information, workflows, checklists, and agile change management improve fix rates and reduce costly errors and delays.

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Online/Offline

Users can work offline, with automatic sync across your business system when their device is back online.

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Graphical Calendar

Mobile field users and back-office planners have access to relevant calendar views of work orders and associated tasks that can be dynamically changed.

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Document Handling

Techs can open documents linked to service task and equipment from mobile devices, and store pictures and other documents as needed.

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TomTom & Webfleet

The DynaRent mobility app runs seamlessly on the latest TomTom Pro devices. Real-time integration includes 2-way planner/driver communication, route optimization, and automatic updates in DynaRent.

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Turn-by-Turn Directions

Reduce travel time and expenses with turn-by-turn navigation for drivers.

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Mapping

Increase field productivity and service revenue by leveraging geo-specific maps. Color coding identifies scheduled appointments, preventive maintenance opportunities, existing customers, prospects, and more.

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Innovation-Ready

Thanks to the flexible PowerApps Mobility Platform, DynaRent Mobile can incorporate IoT, 3D, AR, M2M, and other cloud technologies.

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Key Benefits

DynaRent for Microsoft Dynamics
Unified Innovation

  • 1. Work with graphical, interactive overviews of all equipment across locations
  • 2. Improve service efficiency with proactive insight
  • 3. Send and receive data and workflows anywhere, on any device
  • 4. Ensure timely, accurate execution with graphical planning tools
  • 5. Equip employees for excellence with role-based data and intuitive UI
  • 6. Speed implementation and setup with DynaRent and Dynamics integration
  • 7. Collaborate 24/7 and expand IT channels with open-platform integration
  • 8. Quickly create reports and analyses that help your equipment-driven business
  • 9. Incorporate the Internet of Things and transform efficiency and utilization
  • 10. Eliminate paper trails and errors with automated communications management
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Download whitepaper
Mobility-FS.pdf

About us

Why HiGH Software

industry specialist

Industry Specialist
Our expertise spans many equipment-driven industries.

innovator

Innovator
DynaRent future-facing technologies sustain our award as most innovative Dynamics ISV solution.

Customer interaction

Customer-Focused
Our collaborative approach ensures our innovations focus on relevant, flexible capabilities.

Give us a call: +31(0)20 640 3413 or send a request for more information.